top of page

Refund Policy

Last Updated: [Insert Date]

 

At Everitt Waterproofing, we pride ourselves on delivering high-quality waterproofing services. We adhere to the Australian Consumer Law (ACL), which provides guarantees for consumers when purchasing goods and services. This policy outlines your rights and our obligations regarding refunds, repairs, and cancellations.

 

 

1. Services with Issues or Defects

If there is a problem with a service we have provided—such as it not being delivered with due care and skill, not fit for purpose, or not as agreed—you may be entitled to a remedy under Australian Consumer Law. Depending on the circumstances, this may include:

 

  • Rectification of the issue at no cost to you

  • A partial or full refund

  • Cancellation of the service agreement

 

 

We ask that you notify us of any issues within a reasonable time frame so we can assess and resolve them promptly.

 

 

2. Change of Mind

Refunds are not provided for change-of-mind cancellations after a booking or quote has been accepted, especially once materials have been ordered or work has begun. However, if you wish to cancel or reschedule, please contact us as soon as possible—we aim to be as flexible as we can within reason.

 

 

3. Cancellations by Everitt Waterproofing

In rare circumstances where we need to cancel or postpone a scheduled service (e.g. due to unsafe conditions or unforeseen events), we will notify you promptly and reschedule the service or, if necessary, provide a full refund of any prepaid amounts.

 

 

4. How to Request a Refund or Report an Issue

If you believe you are entitled to a refund, or if there is an issue with a completed service, please contact us with the following information:

 

  • Your full name and contact details

  • The service provided and date of work

  • A description of the issue

  • Any supporting evidence (e.g. photos or documents)

 

 

Contact:

Everitt Waterproofing

Email: enquiries@everittwaterproofing.com.au

Phone: 0400 000 000

 

 

5. Processing of Refunds

If a refund is approved, it will be processed using your original method of payment within 5–10 business days.

 

 

6. Legal Rights

This policy does not limit your rights under the Australian Consumer Law. For more information, visit the Australian Competition & Consumer Commission (ACCC) website at www.accc.gov.au.

bottom of page