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Everitt Waterproofing 
Everitt Waterproofing 

Privacy Policy

This statement was last updated on 03/06/2026.

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Everitt Waterproofing respects your privacy and is committed to protecting personal information provided to us.

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This Privacy Policy explains how Everitt Waterproofing collects, uses, stores and discloses personal information when you visit our website, contact us, request a quotation or otherwise interact with our business.

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This Privacy Policy applies to personal information handled by Everitt Waterproofing in connection with its business and website.

1. About this Privacy Policy

1.1 In this Privacy Policy, Everitt Waterproofing, we, us and our means Everitt Waterproofing.
 

1.2 You and your means an individual who visits our website, contacts us, requests our services or otherwise provides personal information to us.
 

1.3 This Privacy Policy should be read together with our Website Terms & Conditions and, where applicable, our Client Terms & Conditions.
 

1.4 We may update this Privacy Policy from time to time. The current version will be published on our website.

2. What is Personal Information

2.1 Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in material form or not.
 

2.2 Personal information may include information such as your name, telephone number, email address, property address and information you provide to us about your project.

3. Information We Collect

3.1 Depending on how you interact with us, we may collect information including:

  • your name;

  • telephone number;

  • email address;

  • residential or business address;

  • Site or property address;

  • information about your waterproofing or building project;

  • information contained in your enquiries or correspondence with us;

  • quotation and project information;

  • photographs or videos of a Site or completed Works;

  • payment and invoicing information;

  • information necessary to provide our services;

  • information provided when you contact us through our website; and

  • technical information relating to your use of our website.

     

3.2 We will generally only collect information that is reasonably necessary for our business functions and activities.

4. How We Collect

4.1 We may collect personal information directly from you when you:

  • contact us by telephone;

  • send us an email;

  • submit an enquiry through our website;

  • request a quotation;

  • engage us to carry out Works;

  • communicate with us regarding an existing project;

  • provide information in person;

  • communicate with us through social media; or

  • otherwise voluntarily provide information to us.

 

4.2 We may also collect limited information automatically when you use our website, including through cookies, analytics tools and similar technologies.

5. Information Provided Through Our Website

5.1 If you submit an enquiry or quotation request through our website, we may collect the information you provide so that we can:

  • respond to your enquiry;

  • contact you about your project;

  • assess your requirements;

  • prepare a quotation;

  • arrange an inspection;

  • provide requested services; or

  • communicate with you about our business and services.

 

5.2 You should avoid providing information that is not reasonably necessary for us to respond to your enquiry.

6. How We Use Personal Information

6.1 We may use personal information for purposes including:

  • responding to enquiries;

  • preparing and providing quotations;

  • arranging Site inspections;

  • providing waterproofing and related services;

  • communicating with Clients;

  • scheduling and managing Works;

  • invoicing and receiving payments;

  • managing warranties and service requests;

  • maintaining business and project records;

  • improving our services and website;

  • maintaining website security;

  • managing complaints or disputes;

  • complying with legal and regulatory obligations;

  • protecting our legal rights and interests; and

  • other purposes reasonably related to our business functions and activities.

7. Marketing 

7.1 We may use personal information to communicate with you about our services where permitted by law.

 

7.2 Where required, we will obtain appropriate consent before sending direct marketing communications.

 

7.3 You may request that we stop sending you direct marketing communications.

 

7.4 You can contact us using the details at the end of this Privacy Policy if you wish to opt out of marketing communications.

8. Disclosure of Personal Information

8.1 We may disclose personal information where reasonably necessary for our business purposes, including to:

  • employees and workers;

  • subcontractors;

  • professional advisers;

  • accountants;

  • insurers;

  • legal advisers;

  • IT and website service providers;

  • website hosting providers;

  • payment and accounting service providers;

  • debt recovery providers where reasonably necessary;

  • government agencies or regulatory bodies where required or authorised by law; and

  • other service providers where reasonably necessary to provide our services.

 

8.2 We do not sell personal information to third parties.

9. Third Party Service Providers

9.1 We may use third-party providers to assist with operating our business and website.

 

9.2 These providers may process personal information on our behalf for purposes such as:

  • website hosting;

  • website maintenance;

  • email;

  • analytics;

  • customer enquiries;

  • accounting;

  • payment processing;

  • document management;

  • communications; and

  • business administration.

 

9.3 Where reasonably practicable, we take steps to ensure that service providers handle personal information appropriately.

10. Overseas Disclosure

10.1 Some third-party service providers we use may store or process information outside Australia.

 

10.2 Where personal information is disclosed overseas, we will take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable privacy requirements.

12. Website Analytics

12.1 We may use website analytics services to understand how visitors interact with our website.


12.2 Analytics information may include:

  • pages visited;

  • approximate location;

  • browser and device information;

  • referral information;

  • time spent on pages; and

  • general website usage information.


12.3 Analytics information is generally used to understand website performance rather than to personally identify individual visitors.

13. Photgraphs and Project Information

13.1 Everitt Waterproofing may take photographs of Sites and Works for purposes including:

  • project records;

  • quality control;

  • warranty records;

  • insurance;

  • documenting the condition of a Site;

  • demonstrating completed Works; and

  • business and marketing purposes.

 

13.2 Where photographs are used for marketing or promotional purposes, we will take reasonable steps to avoid unnecessarily identifying Clients or disclosing personal information.

 

13.3 Photographs may show aspects of a property, including building materials, waterproofing systems, construction work or completed areas.

 

13.4 If you have concerns about the use of photographs of your property, you may contact us using the details below.

14. Security of Personal Information

14.1 We take reasonable steps to protect personal information from:

  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • unauthorised modification; and

  • unauthorised disclosure.

 

14.2 The security measures used may include appropriate access controls, password protection, secure systems and other reasonable administrative or technical safeguards.

 

14.3 However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

15. Retention of Personal Information 

15.1 We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by law.

 

15.2 Some information may need to be retained for longer periods because of:

  • legal obligations;

  • accounting and taxation requirements;

  • insurance requirements;

  • warranty records;

  • contractual obligations;

  • dispute resolution; or

  • legitimate business record-keeping requirements.

 

15.3 When information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

16. Access to Personal Information 

16.1 You may request access to personal information that we hold about you.

 

16.2 To make a request, contact us using the details provided at the end of this Privacy Policy.

 

16.3 We may need to verify your identity before providing access to personal information.

 

16.4 In certain circumstances, access may be refused or limited where permitted or required by law.

17. Correcting Personal Information

17.1 We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

 

17.2 If you believe information we hold about you is inaccurate, incomplete or out of date, you may contact us and request that it be corrected.

 

17.3 We will consider and respond to reasonable correction requests in accordance with applicable privacy requirements.

18. Privacy Complaints

18.1 If you believe that Everitt Waterproofing has mishandled your personal information or breached applicable privacy requirements, you may contact us and make a complaint.

 

18.2 We will consider the complaint and take reasonable steps to investigate and respond.

 

18.3 We encourage you to contact us first so that we have an opportunity to address your concerns.

19. Privacy Regulator

19.1 If you are not satisfied with our response to a privacy complaint, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

 

19.2 Further information about privacy rights and making a complaint is available from the OAIC.

20. Third Party Websites

20.1 Our website may contain links to websites operated by third parties.

 

20.2 Those websites have their own privacy policies and practices.

 

20.3 Everitt Waterproofing is not responsible for the privacy practices or content of third-party websites.

 

20.4 We recommend reviewing the privacy policy of any third-party website before providing personal information.

21. Children

21.1 Our website and services are not specifically directed towards children.

 

21.2 We do not knowingly seek to collect personal information from children through our website.

 

21.3 If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can consider appropriate action.

22. Changes to this Privacy Act

22.1 We may update this Privacy Policy from time to time to reflect:

  • changes to our business;

  • changes to our website;

  • changes to our service providers;

  • changes to privacy requirements; or

  • other operational or legal developments.

 

22.2 The updated Privacy Policy will be published on our website with a revised "Last updated" date.

23. Contact Us

If you have any questions about these Website Terms & Conditions, please contact Everitt Waterproofing.

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Everitt Waterproofing

Phone: 0447272287
Email: everittwaterproofing@gmail.com
ABN: 48325186307
Licence No.: 481521C

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